Customer Feedback

We Want to Hear From You.  There is an Easy Feedback Form below to tell us how we are doing. 
 

You may also click HERE for direct Customer Service contacts to speak directly with Management. 

There is also contact information below for State of Texas regulatory bodies that oversee Landmark. 

Here at Landmark, we strive to deliver high quality infusion & home medical equipment services consistent with our “Whatever It Takes” customer service philosophy. We appreciate the opportunity to assist you with any difficulties or grievances you may have. With your feedback, we can continually make our customer service better.

You have the right to freely voice grievances and recommend changes in care or services, without fear of reprisal or interruption of services. Voice any concerns or issues with Landmark Healthcare’s Customer Service Department by calling our Customer Support or fill out the online customer feedback form below.

All logged complaints will be investigated, acted upon and responded to in writing or by telephone by a manager within a reasonable amount of time after we receive the complaint. If there is no satisfactory resolution of the complaint, the next level of management will be notified progressively on up to the President of the company.

 

 

 

If you feel your issue is not resolved in a timely and satisfactory manner, you may lodge a complaint with any of the following:


 

Texas Department of State Health Services (toll free inquiry/complaint line)
888-839-6676


 

Consumer Protection Division of the Texas Department of Insurance
800-252-3439


 

The Joint Commission
800-994-6610


 

Texas State Board of Pharmacy
800-821-3205

Want To Give Us More Details? Please complete this form and we will be in touch with you.

Please Do Not Enter Private Health Information or Other Sensitive Information ( e.g. No Social Security Numbers)

Irving:             8200 Tristar Drive, Suite 120

                         Irving, Texas 75063

Fort Worth:    3515 NW Jim Wright Freeway

                         Fort Worth, Texas 76106

Pharmacy Phone:  (866) 388-3883

Medical Equipment Phone:  (877) 693-0007 

Fax:  (866) 249-3132

Copyright 2020 Landmark Healthcare, Inc.

Landmark Healthcare, Inc. has earned The Joint Commission's Gold Seal of Approval.

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