Landmark Code of Conduct
Purpose of Our Code of Conduct
Commitment to our Customers
Conflicts of Interest
Legal and Regulatory Compliance
Confidential Business Information
Workplace Conduct, Equal Employment Opportunity and Non-Discrimination
Purpose of Our Code of Conduct:
Landmark Healthcare’s Code of Conduct was created as a compass to provide direction and boundaries in meeting ethical standards as well as complying with applicable laws and regulations. The Code is designed to ensure obligations are met with respect to our Patients, Physicians, contracted payers, subcontractors, vendors, and one another. As a healthcare organization, we are committed to the highest standards of conduct at every level, and depend upon the personal and professional integrity and dedication of all employees to help uphold these standards. The standards defined in the Code apply to all Landmark Healthcare facilities and employees.
Landmark Healthcare has built a reputation for quality, integrity, honesty, and respect within the healthcare community. Our continued success depends upon meeting high standards of ethical and legal conduct. Upon employment, all Landmark Healthcare staff pledge to follow the company’s Code of Ethics. Each employee is accountable for their actions and subject to disciplinary consequence up to and including termination of employment as defined in the Employee Handbook.
Employees will conduct business professionally following company policy and procedure guidelines and adhere to state and federal laws. Employees will not discriminate on the basis of age, sex, race, creed, color, national origin, or disability regarding the Patients that we serve or fellow employees. Employee questions or concerns regarding potential or clear violations of the Ethics Code must but be brought to the attention of a Supervisor, Manager, Human Resources, or Executive Management staff.
Supervisory and Management are responsible to review The Code of Ethics with each staff member within their department and ensure understanding as well as consequences of code violation.
Executive Management is held to a higher standard and responsible for ensuring all departments operate in a manner consistent with The Code of Ethics. Leaders are expected to promote integrity throughout the organization by never sacrificing ethical or compliant behavior in pursuit of business objectives.
Commitment to our Customers:
Employees are expected to exceed customer expectations by making a commitment to provide the best customer experience. Employees will treat all customers with kindness, patience, and understanding. Upon initial contact with Landmark Healthcare staff, customers can expect:
Confidentiality of protected health information (PHI) in accordance with the Health Insurance Portability and Accountability Act (HIPAA);
Prompt delivery and complete education regarding the operation and safety considerations of Physician ordered home medical equipment;
Adherence to state and federal laws regarding billing and collection practices;
Courteous and prompt resolution to any concern or complaint.
It is essential that Landmark Healthcare report accurate information to governmental entities and other third parties. In order to meet this obligation, every employee must accurately and clearly record relevant information of each transaction. Coding is how we identify products and services for Physician ordered equipment and supplies in the form of diagnosis and billing procedure codes. No employee should knowingly disregard the truth providing false or misleading information. Customer medical and financial records must meet documentation standards and reimbursement regulations.
It is against the law and company policy to provide a “kickback” or improper incentive or inducement to a referral source, or other party resulting in the gain of revenue generating business. Landmark Healthcare is subject to federal and state laws and regulations that strictly prohibit offering, soliciting, receiving anything of value to or from an existing or possible referral source to induce business. If there is ever a question of potential inducement activity, employees must inform Landmark Healthcare’s Sales Manager and Executive Management. Legal consequences to the employee and Landmark Healthcare are significant and will not be tolerated by the company.
Conflicts of Interest:
A conflict of interest is any circumstance where personal activities or interests are advanced at the expense of Landmark Healthcare. Circumstances may be financial or involve other types of personal interest that conflict with professional responsibilities. Employees, Directors and Officers of Landmark Healthcare should not engage in any activities that conflict with company interests. If an employee has a question about whether an outside activity or private interest may constitute as a conflict of interest, they must receive approval from Executive Management before pursuing the activity or interest. Employees with potential conflicts of interest that are not approved are subject to termination.
Legal and Regulatory Compliance:
As a Home Medical Equipment provider, Landmark Healthcare is subject to local, state, and federal laws and regulations. Such laws and regulations may include, but are not limited to, subjects such as licenses, permits, accreditation, record-keeping, access to private healthcare information, Patients’ rights, Medicare and Medicaid program requirements. All employees are expected to adhere to requirements or prohibitions of such laws. Employees that knowingly violate local, state, or federal requirements will be subject to civil and criminal fines and penalties and termination.
It is our policy to comply with environmental laws and regulations related to operations of our organization. Landmark Healthcare complies with all state and federal laws protecting the environment. Employees shall dispose of all waste and other materials as well as store chemicals and substances in accordance with applicable laws and regulations.
Employees are instructed on the proper handling of hazardous materials and how their job duties may impact the environment. Employees are expected to adhere to all requirements regarding hazardous materials and immediately alert supervisors to any situation regarding discharge, improper disposal, or any situation which may potential damage the environment.
Confidential Business Information:
Confidential information about Landmark Healthcare’s business strategy and operations is a valuable asset. Although employees may use confidential business information as necessary to perform their job, it must not be shared with others outside the organization or internally with those who do not need to know about the information to perform their job. Confidential and proprietary business information covers anything related to our business or operations that is not publically known, such as wage and salary information, financial information, billing and pricing information, cost data, strategic plans, marketing strategies, employee lists, company voicemail, supplier and contractor information, policies and procedures, Patient information, computer and system login IDs and passwords, emails, and proprietary computer software. Employees are responsible for appropriate use of all business information. Violation of appropriate use of business information will be subject to disciplinary action, up to and including termination.
Workplace Conduct, Equal Employment Opportunity and Non-Discrimination:
Landmark Healthcare is committed to providing a work environment where everyone is treated with fairness, dignity, and respect. We make ourselves accountable to one another for the manner in which we treat one another as well as the manner in which people around us are treated. Landmark Healthcare operates as an equal opportunity employer. Policy and procedures are administered without regard to race, color, religion, sex, age, sexual orientation, national origin, disability, or veteran status. Landmark Healthcare strictly prohibits discrimination and harassment of any kind.